Returns & Refunds Policy
Last updated: 12/14/2024
At Sonya’s Creative Realm, we partner with trusted fulfillment platforms, Printful and Redbubble, to produce and ship all products. As each item is custom-made on demand, all returns, refunds, and exchanges are handled directly by these platforms, in accordance with their policies.
Please refer to their respective return policies for assistance.
1. Printful-Fulfilled Orders (Main Store)
If your order was fulfilled through Printful (purchased directly from our store at sonyascreativerealm.com):
- Printful’s Return Policy covers:
- Damaged, defective, or misprinted items.
- Incorrect orders (wrong product, design, or size).
Printful does not accept returns for buyer’s remorse or incorrect sizes selected during checkout.
What to Do:
To resolve any issue with your order, please contact Printful directly through their support channels:
- Visit Printful’s Return Policy: https://www.printful.com/policies/returns.
- Follow the instructions to file a claim.
2. Redbubble-Fulfilled Orders
If you purchased products through our Redbubble store, Redbubble manages all returns, refunds, and exchanges.
What to Do:
- Visit Redbubble’s Return Policy page: https://help.redbubble.com.
- Submit your request or issue directly to Redbubble’s customer support team.
3. Important Notes
- Sonya’s Creative Realm does not handle returns, refunds, or exchanges directly.
- All order-related issues must be submitted to Printful or Redbubble as applicable.
- Please carefully review product descriptions, size charts, and images before placing your order to ensure satisfaction.
Questions?
For general inquiries unrelated to returns, you may contact us at:
📧 [email protected]